Aquasantec International Group, Group IT Manager
We at Kentainers Limited an ASTi Group Company recently partnered with Unganifu Panafric to implement an omnichannel contact center solution.
They did a successfully deployed and configured a 3CX PBX system, seamlessly integrating our existing WhatsApp Business number and website live chat functionality in all our four international branches.
Since implementing the solution, we have seen a noticeable improvement in our customer communication efficiency. The integrated platform has allowed us to respond to customer inquiries more quickly, manage conversations across multiple channels in one place and improve customer satisfaction scores.
The transition was smooth, and Unganifu's team provided excellent support throughout the process.
We are very pleased with the results of this project and highly recommend Unganifu Panafric for their expertise in implementing and supporting Omni channel contact centre solutions. Their professionalism and technical skills are commendable.
We do not hesitate to recommend their services to anyone who is willing to engage them.
